Can I still purchase with Lazada if my area is under TEMCO?
Fret not. You can still purchase with Lazada even if your area is under TEMCO at this time. However, we suggest not to make any orders if you need it urgently as our courier partners might have difficulty delivering the packages to the affected area due to the restriction in place.
As the situation is fluid, we will try to work closely with the officials and support any way we can to ensure a smoother delivery experience for you, especially during this challenging time. We also recommend you to tune in and keep yourself updated with the latest announcements made by the officials in related to TEMCO updates if any.
What happens to my orders now that my area is suddenly being placed under TEMCO?
While our courier partners are committed to fulfil and deliver the package to your door soonest possible, kindly refer below on the possibilities that may be applied to your order resulting from the restriction.
Your order delivery will be delayed.
If not all, most package delivery will be delayed as our courier partners will not be able to work at full capacity due to restricted access and operational hours. However, we will keep you updated on the progress of the delivery through email communications.
Your order delivery will resume once TEMCO is lifted.
Depending on any new updates by the officials and other relevant factors, your package may also be held temporarily by our courier partners. Delivery will resume as soon as TEMCO is lifted.
Your order will be tagged as Failed Delivery.
If the courier partner is not able to deliver the package to you due to the restriction, the order will be tagged as Failed Delivery and returned to the Seller. When this happens, your refund will be processed once the Seller receives the return.
Nevertheless, rest assured that further communications will be sent to your email address pertaining any order status updates if you are affected by the delivery restriction arising from TEMCO implementation.
