- Lazada cannot reverse a cancellation once it is completed. After cancellation, we cannot restore your order.
- Any vouchers, discounts, or promotions used in conjunction with a cancelled order WILL NOT be valid or re-validated for any subsequent order.
- We can’t guarantee that the price, availability, shipping fee, or any other element of a cancelled order will remain the same for any subsequent order.
- Your refund will be processed within 48 hours and will be credited to your account within 5 to 15 business days, depending on your payment method, bank and/or financial institution.
- The refund amount will be the net amount paid (or store credit used) by you and will not include any voucher amount.
- In some cases, a cancellation can’t be processed online. Please contact our customer service if your cancellation is declined.
- The remaining order’s value after your cancellation has to fulfil the same conditions for discounts, promotions, or minimum purchase value that applied to the order. If not, the entire order may be cancelled.
- To ensure an enjoyable and safe shopping environment for all, Lazada has limited the quantity you may purchase on deals which are in high demand. We may also cancel an order if fraud is suspected.
What is the Lazada cancellation policy?
Before cancelling an order, please read and understand the following terms & conditions:
