Before payment: you can cancel order directly;
Order status is "Awaiting Shipment”: need seller's approval for your cancellation request;
After goods is sent out: cannot cancel order (you can reject/return the goods after it is delivered to you).
How to cancel an order?
Please click the button [Cancel Order] on order detail page, select a reason for cancellation, and then [Submit] the request.
You’re highly suggested to contact seller to speed up your cancellation request.
If the seller does not respond your cancellation request within 72 hours, the order will be automatically closed.
If seller refused the request, please get in contact with the seller to reach an agreement (seller might have been preparing the shipment, thus, the cancellation will bring him/her loss).
Notes:
1. The order will be cancelled automatically if seller fails to ship goods in due time.
2. If seller have sent goods out, but you haven’t received your order after delivery time is out, or you are not satisfied with the product you received, please get in touch with the seller first to try to come to a solution. If that doesn't work, you can apply for a refund by opening a dispute before the Buyer Protection has ended.
